TERMS AND CONDITIONS
Welcome to the Leg Avenue website terms and conditions for use. We recommend that you read them carefully before placing your order. By utilising the Leg Avenue website and/or placing an order you agree to be bound by the terms and conditions as set out below.
General
No contract will commence between you and Leg Avenue Limited for the sale by it to you of any product unless and until Leg Avenue Limited accepts your order by email confirming that it has despatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Leg Avenue Limited irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. Leg Avenue Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licenced to Leg Avenue Limited. Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Leg Avenue Limited. To the fullest extent as permitted at law, Leg Avenue Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.
Delivery
Our aim is to despatch all orders within 24 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavour to contact you within 24 hours. All time scales exclude weekends where orders are normally despatched on the following Monday.
| Type |
Cost |
Delivery Time |
|
UK Standard |
£3.95 |
Within 3 working days |
|
UK Next Day |
£7.95 |
Next working day for orders placed before 2pm Monday-Thursday. Friday by 12pm |
|
Europe |
£9.95 |
Within 5 working days |
|
Rest of the World |
£29.95 |
Within 21 working days |
Delivery Charges
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, postage costs will be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
If your parcel is unable to be delivered for any of the following reasons:
- Driver has attempted delivery more than once
- Customer has refused to sign for the parcel
- Parcel has not been collected from your local depot after a calling card has been left.
The parcel will then automatically be returned to us you will then be liable for a return delivery fee of £8.00. You will be contacted via email to advise the parcel has been returned to us and this will then be charged to the card originally provided. If you wish for us to re-send the parcel out to you again then you would be charged an additional fee of the original delivery charge as well as the return delivery fee.
Returns & Exchanges
Returns Policy
We offer a 100% guarantee on our items. If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items. This is only where you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. When your item is received by our Return's Department it will be thoroughly checked for any sign of wear. We may also perform chemical tests to detect body odour and deodorant. If there is any evidence that the item has been worn or it is not in a resalable condition due to any reason we reserve the right to refuse a refund on the item.
Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.
Please note that certain products are excluded from our general returns policy for hygiene reasons - these are all hosiery and bodystockings and individual bottoms. These conditions do not affect your statutory rights.
Sale items can only be exchanged or we can offer a credit note which is valid for 6 months.Care Instructions for Deluxe Costume
· All garments are supplied in a hanging garment bag, this must be returned with all items along with the original packaging. Please handle items carefully when removing from hanger and bag.
· When trying on garments please do not force them on, to avoid damage the back bustle bow must be removed before trying on. We ask that you put these garments over your head and do not step into them.
· The Deluxe range is of higher value and quality than the standard costumes, great care must be taken at all times whilst the item is in your possession, any signs of wear, tear or damage will void this item being refunded.
· Please avoid exposing the garment to any strong odours such as smoke and cooking. Any items returned with strong smelling odours will not be refunded or replaced.
How to return an item
You must contact us within 7 days of receiving your item/s by emailing returns@legavenue.co.uk to confirm the item you are returning so we know to expect return delivery of it. When you contact us you must quote your "Reference" number which can be found in the centre of your packing slip, you must then state the reason for the return and we will give you a unique return code to help us identify your package when it is received by us. A copy of your invoice or packing slip must be included within your return for us to identify where the parcel came from, this will also stop any delay with us refunding or exchanging your item. We cannot be held responsible for parcels being lost or damaged that you are returning to us. We would suggest all returns be sent recorded delivery and postage would need to be paid for.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should return the item to us together with a note and your invoice, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. We have a very strict dispatch system where items are photographed and catalogued as they are received by us from the warehouse. We reserved the right to produce this evidence in the event of any dispute as to the cause of the fault. We accept no liability for faulty items once the item has been worn by you.
Returns period
Our normal returns period is 7 days from when you receive the goods, and any returned items must be received by us within 7 days.
Please note that these dates are those by which any returns must be received by us, so please allow sufficient time for your goods to reach us. Any goods received outside the return period will not be refunded and can be posted back to you at your own cost.
Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.
Returns Address
Leg Avenue Ltd (Princess Distribution)
Returns Department
Head Office
Gildridge
Whitesmith
Lewis
East Sussex
BN8 6JD
Special conditions for specific items
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please note that certain products are excluded from our general returns policy for hygiene reasons - these are all hosiery and bodystockings and individual bottoms. These conditions do not affect your statutory rights.
Sale items can only be exchanged or we can offer a credit note which is valid for 6 months.If you would like further information on our returns policy please contact us with your query at returns@legavenue.co.uk
Methods of Payment
You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo). Secure servers offer Leg Avenue customers the highest level of security when entering credit card details over the Internet. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto this website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Leg Avenue liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. In instances where the product has already been despatched you would then need to follow our returns procedure.
Product Information
Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We can not guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. Leg Avenue takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Leg Avenue website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis.
