FREQUENTLY ASKED QUESTIONS (FAQ)

The following is a list of the most common FAQ's?

Shopping with Leg Avenue could not be made easier. All you have to do is browse our website, select the item you would like to purchase, choose your size from the drop down box and add to your basket. Once you have added all the items to your basket, click on view your bag and continue to the checkout.

Can I place an order via telephone?

You can call our customer service team on 0845 2702730 between Monday – Friday 9.00am to 5.30pm to place an order. Please note, if you are calling to place an order, help us by adding the products to your shopping bag to view the product codes.

How can I contact customer services?

You can contact Online Customer Services on 0845 2702730 between Monday – Friday 9.00am to 5.30pm. You can also e-mail us using the Online Customer Contact Form and we will contact you within 24 hours. Alternatively please write to:

Gildridge
Whitesmith
Lewes
East Sussex
BN8 6JD

How can I cancel/change my order?

If you wish to cancel or change your order please use our Online Customer Contact Form to submit your request. We endeavor to respond within 24 hours. Please note, if we are unable to amend your order we will cancel the order and advise you to resubmit the order. If we are unable to cancel your order, please refer to the returns and exchange procedure. Please note, you credit/debit card will only be charged once.

Can I pay with a debit card?

Yes, you can use your debit card under the credit card option

Has my order been dispatched yet?

Once your order has been dispatched you will receive an email advising you of this along with your unique tracking number. If you do not receive this email within 24 hours of placing the order please contact us using our Online Customer Contact Form and we will investigate further.

I have received an incorrect item

I am very sorry if you have received an incorrect item. I'm sure you can appreciate, errors like this can happen. Please email us at info@legavenue.co.uk including the details of the item to receive a refund or a replacement.

Part of my order is missing

Although we endeavor to dispatch all your items together, there are times where things may be dispatched separately this maybe due to stock availability. Firstly please check the items you have received against your packing slip. The packing slip will show items which have dispatched and items which are on back order. Items on back order are usually dispatched within 2 weeks, if you do not wish wait please contact us at info@legavenue.co.uk and we can cancel these for you.

I am very sorry, if you have been charged for the goods but the item is not included in your parcel. Please contact our Customer Service team with the details of the order and we will look into this further.

I have received a faulty item

If you believe the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods by emailing customer service info@legavenue.co.uk please supply your order number along with detailed information on the fault.

How do I return an item?

Please follow our returns procedure which can be found on our Terms and Conditions page

How do I send goods back for an exchange?

Please follow our returns procedure which can be found on our Terms and Conditions page

When will I receive my refund?

Leg Avenue will process your refund within 7 days of receipt of your parcel. You will receive an e-mail once it has been processed. (Please note this may take longer during busy periods such as Halloween and Christmas).

After you have received your refund please allow a further 5 – 7 days for the refund to show on your account. This can sometimes vary according your bank or card issuer. Unfortunately we are unable to control this time frame.

All credits will be processed to the same card the order was originally purchased on. If we unable to process you refund (i.e if your card has expired) we will contact you for alternative card details.

I can't find my size online

We understand how frustrating it is when your size is not in stock and we regret we cannot replenish our stock as soon as expected. Our stock levels are updated every day, so we would advise you to keep checking the website. Alternatively, please use our Online Customer Contact Form to submit your request.

How can I track my order?

Once your order has been dispatched, an email will be sent to you with a unique tracking reference which can be traced online at www.justshoutgfs.com under track and trace. Alternatively please click on the link in your Delivery Notice which will direct you into the history of your order. If you have any further issues concerning this please use our Online Customer Contact Form to submit your request.

I cannot log into my account?

When logging into your account, please ensure you are using the correct case (upper/lower). If this is unsuccessful please use our forgotten password page and you will be emailed a new one time password which can be changed once you have logged in.

I am having problems placing an order?

There are times when the internet browsers and servers can get interrupted which can cause problems or delays with placing an order. If this happens, please close the browser and try again. If the problem still occurs please use our Online Customer Contact Form and we can place the order for you. Or alternatively call us on 0845 2702730.

My card is not being accepted?

Leg Avenue has very high security on checkout please check the billing address details are for where your card is registered. This must be exact to what appears on your statement.

What shipping company do you use?

We use DHL couriers and Royal Mail to deliver parcels depending on your location. Please see the Delivery Information for more details.

When will my parcel be delivered?

Our aim is to dispatch all orders within 24 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavor to contact you within 24 hours. All time scales exclude weekends where orders are normally dispatched on the following Monday.

Once you have received your dispatched email our courier company would try and deliver the following working day.